Job Description
HCLTech is hiring for Payments & Mortgage process
Walkin Drive in Noida
Dates: 25th September 2026
Timing: 11:00 AM - 2:00PM
Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301
Work Location: Noida
Contact Persons: Navya/Shruti
Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
Role: Senior Process Associate
SHORTDESCRIPTION section. 1 of 6.Section Title: Job Summary
Job Summary
Senior Process Associate MBO Operations (NOA / Payments / Escrow)
Role Purpose
Responsible for managing complex transactions, supporting process governance, coaching junior associates, and driving operational effectiveness across NOA, Payments, and Escrow functions
LONGDESCRIPTION section. 2 of 6.Section Title: Key Responsibilities
Key Responsibilities
Key Responsibilities
NOA
- Review complex contracts and ownership modifications.
- Perform detailed audits on contracts and supporting documentation.
- Resolve escalations and exception cases.
- Ensure compliance with audit requirements and policies.
Payments
- Handle payment research and reconciliation activities.
- Investigate unapplied payments, ACH rejects, and payment discrepancies.
- Support month-end reconciliation activities.
- Coordinate with stakeholders for issue resolution.
Escrow
- Review escrow exceptions and balance due cases.
- Process complex escrow transactions.
- Validate financial calculations and supporting documents.
- Support root cause analysis of defects.
Governance & Improvement
- Conduct quality reviews and provide feedback.
- Assist in training and onboarding of new hires.
- Support reporting and MIS preparation.
- Identify process improvement opportunities.
- Participate in RCA and corrective action planning.
Required Skills
- Strong analytical skills.
- Intermediate to Advanced Excel.
- Problem-solving capability.
- Stakeholder management.
Process documentation experience
LONGDESCRIPTION section. 3 of 6.Section Title: Skill Requirements
Skill Requirements
Experience
- 1 to 4 years of experience in NOA, Mortgage, Escrow, Payments, Banking Operations, or Financial Services.
Key KPIs
- Quality Score
- Productivity Achievement
- Escalation Resolution
- Rework Reduction
- Compliance Adherence
- Training Effectiveness