Job Description
Hi All,
We are organising a Walkin drive on 25th & 26th Sept (Friday & Saturday) at our Navallur, Chennai Campus.
*Please note that we are looking for only immediate to 30days notice period candidates. We have multiple positions for the role, so please feel free to refer your friends/colleagues.
Role: Sr. Process Associate/Analyst/Team Lead
Process: UK Life & Pension Operations
Job Location: Chennai, Navallur
Shift: UK / European Business Hours
Employment Type: Full-time
Experience level: 1 to 10years
Work Model: WFO
Drive dates: 25th & 26th Sept (Friday & Saturday)
Drive Location: HCL Tech, ETA 3 Block – Techno Park, SEZ, 33 Rajiv Gandhi Salai, Navallur, Chengalpattu, Chennai, Tamil Nadu – 603103
Contact Person: Devadharani
Time: 12PM TO 3PM
Role Summary: Support Life & Pension operations by processing policy-related transactions, ensuring accuracy, compliance, and timely delivery within SLA/KPI targets.
Key Responsibilities
- Process Life & Pension requests as per SOPs and quality standards.
- Review and update policy information accurately.
- Meet SLA, KPI, and productivity targets.
- Coordinate with internal teams and UK/European stakeholders.
- Manage transactions using workflow systems.
- Support audits and process improvement initiatives.
Skills & Qualifications
- Graduate in any discipline.
- Good English communication skills.
- Strong attention to detail and process orientation.
- Understanding of SLA/KPI-driven operations.
- Proficient in MS Office (Excel, Word, Outlook).
Preferred Experience
- 1-10 years in Insurance BPO, preferably Life & Pension operations.
- Exposure to UK/European clients or processes is an advantage.
Key Competencies
- Customer Focus
- Problem Solving
- Teamwork
- Adaptability
- Time Management