Job Description
Responsibilities
Provide post-production support and enhancement services in multiple areas of Workday HCM and serve as the subject matter expert to assist fellow team members and clients
Participate in advisory, planning and implementation of additional Workday HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration
Manage client relationships and resolves client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services
Lead sessions with clients and team members to analyze and scope complex business requirements
Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability
Provide guidance to and collaborate with team members to research and resolve complex client requests
Provide Workday best practices and ensure high quality deliverables
Communicate effectively with clients to convey project updates, configuration recommendations, and Workday best practices
Prioritize client’s interest and proactively listen to ensure that work exceeds their expectations
Actively foster internal relationships, share knowledge, and mentor other consultants, and contribute as a leader to grow our practice
Take initiative to perform or delegate other related duties as needs are discovered, including internal projects
Looking for
Strong understanding of core Workday competencies (business process, reporting, security) and deep expertise in one (or multiple!) Workday HCM functional areas
Experience implementing/supporting Workday modules related to Core HR, Benefits, Payroll, Absence and Time tracking preferred
5+ years of recent Workday experience implementing/Supporting Workday HCM modules
Strong experience within Workday HCM deployments and operational support projects
Ability to build and develop strong client relationships
Excellent verbal and written communication skills
Passionate about knowledge sharing
Ability to learn technology quickly through instruction and self-training
Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
Good problem solver with ability to consider alternative and diverse perspectives
Experience: 10+ years
Work location: Chennai/Mumbai/Pune