Job Description
Job Role- Zscaler DEX (ZDX)- Enterprise Architecture Advisor
Job Type- Onsite
Job Location-Noida and Bangalore
Primary - Zscaler Dex Specifically (ZDX) tool - must have 2-3 years hands on exp. If candidates have worked on any other tool in Zscaler Dex , check if they have knowledge and interest to work on ZDX .
Technical Experience:
Must have:
10+ years of IT experience, 3+ years in managing endpoint tools such as Zscaler Dex/ Nexthink/ 1E Tachyon/ SysTrack.
Must have exposure to Zscaler Dex (ZDX) with platform and admin certifications, ITIL foundation certification
Project Management tools – JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
Roles & Responsibilities:
Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stakeholders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
Responsible for customer/stakeholder relationship management
Provide cross functional supportAct as a liaison between vendor and client