Airline Customer Service Agent

Job Description

Role: Executive Escalation Help Desk

Skill: Customer Service Voice

Total Experience: 1 year to 5 years

Job Location: Client Office - Gurgaon

Shift: 5 days working (Monday to Sunday) with weekend working as well on rotation basis

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical graduation

• Must have completed 15 years of regular education

Must Have Skills:

• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues

Good To Have Skills:

• Prior airline experience would be a crucial and highly preferred requirement (worked on Airline tools, like Amedus etc)

Key Responsibilities:

• 100% Work from Office at client location in Gurugram office.

• 5 days working (Monday to Sunday) with weekend working as well on rotation basis.

• Prior airline experience would be a crucial and highly preferred requirement.

• Experience of having worked in Customer Service Environment. No freshers only experienced candidates.

• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues.

• Understand the complainants perspective and nature of complaint to work across teams to get the same resolved in timely manner.

• Would require to work on multiple applications and work with different Client's Departments to work/facilitate all customer issue resolutions.

• Good Verbal skills to call customers if required to gather additional information and resolve customer issues.

• No transport facilities and candidate will have to travel on their own. There will be no additional cost reimbursements for any transport costs.

• Positions will directly report to Client Supervisor with parallel reporting to TCS Supervisor as well.