Job Opportunity Posted yesterday Updated 30 Sep 2026

Group Head- Client Success

Job Description

Key Responsibilities (day-to-day)

  • Lead media strategy, delivery, and optimisation across paid, earned, and owned channels for a group of accounts.
  • Own senior client relationships, consultative conversations, and expectation management.
  • Set optimisation direction across SEM, Display, Social, OTT, Programmatic, UAC, and mobile app marketing.
  • Own KPI frameworks and web-analytics standards across the group's channels.
  • Drive account growth through cross-sell and upsell opportunities.
  • Lead, coach, and develop account managers and specialists.
  • Partner with internal and external cross-functional teams to deliver omni-channel, integrated campaigns.
  • Champion best practices in analytics, tooling, and marketing automation.
  • Work in a fast-paced, collaborative and ownership driven environment.

Qualifications

  • 6–8 years in digital media / performance marketing, with team and client leadership.
  • Deep command of multi-channel campaigns, web analytics, and optimisation strategy.
  • Strong communication and consultative client-leadership skills.
  • Proven at growing accounts and managing senior client relationships


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