Internation Voice process

Job Description

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards. Key Responsibilities

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• Education: Graduate & Undergraduate both can apply
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• Interview Mode: Virtual Interviews are available
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• Working Days: 5.5 Days working
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• Language proficiency: must be certified at least at the C1 level.
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• Comfortable with rotational shifts & fast-paced environment.
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• Handle 40–50 inbound customer calls per day related to E-Commerce retail services.
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• Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests
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• Provide clear, professional, and empathetic customer support.
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• Follow standard operating procedures while resolving customer issues.
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• Maintain high-quality service and adhere to defined KPIs.
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• Accurately document customer interactions in the system.
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