Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there‘s nothing that can stop us from growing together.
TCS is Hiring for ITIL framework L3 -Problem Management
Experience Range : 10+ Yrs Yrs
Job Location : PAN India
Interview Mode: Virtual Mode
Must-Have
- 7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles.
- Strong hands‑on experience with ITIL Problem Management processes and governance.
- Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis).
- Experience driving high‑quality RCAs with clear distinction between workaround, remediation, and permanent fix.
- Proven ability to perform incident and problem trend analysis to identify systemic risks.
- Experience working in complex, multi‑vendor enterprise environments.
- Strong documentation, analytical, and facilitation skills
15 years of Continuous Education.
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