Job Description
Finance Application Support Consultant with strong Sage Intacct
Location: Hitech City, Hyderabad
Experience: 10+ Years
Work Mode: Hybrid – 3 Days Onsite / 2 Days WFH
Shift: UK Hours – 1 PM to 10 PM
Key Responsibilities
- Provide L1/L2 application support and troubleshoot finance application issues.
- Perform incident triage, root-cause analysis, and escalation management.
- Administer and support Sage Intacct, including GL, AP/AR, reporting, users, and integrations.
- Support applications such as Coupa, SAP Concur, and Yooz.
- Analyze system logs, API errors, integrations, and data issues.
- Manage vendor support cases and coordinate troubleshooting activities.
- Handle user access, provisioning, deprovisioning, and audit requirements.
- Support UAT, regression testing, releases, and post-production validation.
- Prepare technical documentation, user guides, and knowledge-base articles.
- Identify recurring issues and recommend permanent solutions.
Required Skills
- 10+ years of experience in Finance/ERP Application Support.
- Strong hands-on Sage Intacct Administration experience.
- Proven troubleshooting and escalation handling experience.
- Experience with finance applications such as Coupa, SAP Concur, or Yooz.
- Understanding of APIs, integrations, logs, and error analysis.
- Experience with ServiceNow, Jira Service Management, or similar ITSM tools.
- Knowledge of SSO, MFA, and access management.
- Strong communication and stakeholder-management skills.
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