Job Description
Job Position: ServiceNow Telecom Service Management (TSM) Architect
Work Location: Greater Noida / Pune / Hyderabad.
Experience: 8+ to 15+ Years
Mandatory Keywords: ServiceNow, ServiceNow TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management,
Key Responsibilities
• Define end-to-end architecture for ServiceNow TSM/TSOM implementations.
• Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design.
• Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory,
Resource Inventory, and Network Service Lifecycle.
• Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services.
• Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems.
• Architect REST/SOAP, API-led, middleware and event-based integrations.
• Establish ServiceNow architecture standards, governance, reusable design patterns, and platform roadmap.
• Conduct architecture reviews, solution assessments, and provide technical guidance to development teams.
• Work with business stakeholders, enterprise architects, product owners and telecom operations teams.
• Support RFP/RFI, solution estimation and technical proposals.
• Mentor senior developers and technical leads.
Telecom Domain
• Telecom OSS/BSS Architecture
• Telecom Service Lifecycle
• Service Order Management & Orchestration
• Service Fulfillment & Activation
• Service Assurance & Fault Management
• Service / Resource Inventory
• Enterprise & Consumer Telecom Services
• NOC / Network Operations
Telecom Domain Expertise: Strong understanding of:
• Telecom OSS/BSS Architecture
• Telecom Service Lifecycle
• Network Inventory
• Resource Inventory
• Service Assurance
• Service Fulfillment
• Order Orchestration
• Service Activation
• Fault Management
• Enterprise and Consumer Telecom Services
Education:
B. Tech or equivalent IT Degree.