Job Description
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Experience Range: 8 – 12 Yrs Location : Pune What we are looking for Must Have Deep Understanding of ServiceNow ITOM Suite Hands-on BA experience with
Discovery, Service Mapping, Event Management (ITOM Health) , and
CMDB
data models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs. Requirements & Process Engineering Strong skills in
eliciting, documenting, and prioritizing
requirements (BRDs/FRDs/Use Cases/User Stories), defining
To-Be
processes, and maintaining
traceability
through delivery. CMDB Governance & Data Quality Experience defining
CSDM-aligned
data models, CI classes/attributes, relationship mapping,
data quality rules , reconciliation, and
CMDB health dashboards . Event & Alert Operations Design Ability to design event intake models,
correlation rules , deduplication policies, noisy alert reduction, and
operational dashboards
for NOC/SRE stakeholders. Stakeholder & Change Management Skilled in stakeholder analysis, RACI,
workshops , UAT facilitation, adoption playbooks, and defining
operational readiness
criteria and training collateral.
Minimum Qualification: 15 years of full-time education
Virtual Interview on 25th Sep 2026 (Friday)
Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.
Experience Range: 8 – 12 Yrs Location : Pune What we are looking for Must Have Deep Understanding of ServiceNow ITOM Suite Hands-on BA experience with
Discovery, Service Mapping, Event Management (ITOM Health) , and
CMDB
data models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs. Requirements & Process Engineering Strong skills in
eliciting, documenting, and prioritizing
requirements (BRDs/FRDs/Use Cases/User Stories), defining
To-Be
processes, and maintaining
traceability
through delivery. CMDB Governance & Data Quality Experience defining
CSDM-aligned
data models, CI classes/attributes, relationship mapping,
data quality rules , reconciliation, and
CMDB health dashboards . Event & Alert Operations Design Ability to design event intake models,
correlation rules , deduplication policies, noisy alert reduction, and
operational dashboards
for NOC/SRE stakeholders. Stakeholder & Change Management Skilled in stakeholder analysis, RACI,
workshops , UAT facilitation, adoption playbooks, and defining
operational readiness
criteria and training collateral.
Minimum Qualification: 15 years of full-time education
Virtual Interview on 25th Sep 2026 (Friday)
Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.
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