Job Description
Key Responsibilities
- Incident & Problem Management: Troubleshoot and resolve complex production issues related to Unix/Linux environments, databases, and scheduled batch jobs.
- Root Cause Analysis (RCA): Perform in-depth investigations into recurring failures, implement permanent fixes, and document findings.
- Batch Monitoring & Scheduling: Manage, monitor, and automate routine operational workflows using job scheduling tools like Autosys or Control-M.
- System Monitoring: Oversee application health and server metrics using enterprise monitoring tools like Splunk, Dynatrace, ITRS, or AppDynamics.
- Deployment & Release Support: Assist with code deployments, configuration changes, system patch validation, and rollback procedures during maintenance windows.
- Stakeholder Communication: Coordinate with L3 development teams, business users, and infrastructure groups during high-severity (P1/P2) outages.
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