Job Description
Job Description
Job Role- Zscaler DEX (ZDX)- Enterprise Architecture Advisor Job Type- Onsite Job Location-Noida and Bangalore Primary - Zscaler Dex Specifically (ZDX) tool - must have 2-3 years hands on exp. If candidates have worked on any other tool in Zscaler Dex , check if they have knowledge and interest to work on ZDX . Technical Experience: Must have: 10+ years of IT experience, 3+ years in managing endpoint tools such as Zscaler Dex/ Nexthink/ 1E Tachyon/ SysTrack. Must have exposure to Zscaler Dex (ZDX) with platform and admin certifications, ITIL foundation certification Project Management tools – JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities: Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stakeholders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives. Responsible for customer/stakeholder relationship management Provide cross functional supportAct as a liaison between vendor and client